Terms of service

GENERAL CONDITIONS OF SALE CUSTOMER CONSUMER


Article 1 - GENERAL PROVISIONS - SCOPE 1.1 These General Conditions of Sale ("the GTC") determine the rights and obligations of the parties in the context of the online sale of Products offered by the company Bear & Bunny ("the Society")1.2 Any Order placed on the Bear & Bunny website implies the prior and unrestricted acceptance of these General Conditions of Sale, which are subject to French law.These GTCS are therefore an integral part of the Contract between the Client and the Company.They are fully enforceable against the Customer who declares to have read and accepted them, without restriction or reservation, before placing the Order.1.3 These T & Cs apply to any Order placed by an adult natural person acting as a consumerThe Customer therefore certifies that he is a natural person over 18 years of age, acting for purposes that do not fall within the scope of his commercial, industrial, craft, liberal or agricultural activity.He acknowledges having the full capacity to commit when he places an Order and undertakes to provide truthful elements as to his identity.1.4 EXCLUSION:Are expressly excluded from the scope of these T & Cs persons acting in a professional capacity, that is to say natural or legal persons, public or private, who act for purposes falling within the scope of their commercial, industrial, craft activity; liberal or agricultural, including if they act in the name or on behalf of another professionalProfessionals who wish to place an Order with the Company are invited to contact us directly1.5 The GTCs applicable to each Order are those in force on the date of payment or of the first payment in the event of multiple payments) of the order.The Company reserves the right to modify them at any time, by publishing a new version on its website.These T & Cs can be viewed on the Company's website at the following address:fr.bear-and-bunny.com and can be downloaded in pdf formatArticle 2 - CONCLUSION OF THE ONLINE CONTRACT 2.1Order placement process

To buy one or more Products on the site, the Customer selects each Product and adds it to his basket.Once his selection is complete, he must confirm his basket to place the Order (1st click) At this stage, the Customer is redirected to a page containing:A summary of the selected Products, the corresponding prices, the terms and delivery costsIt is then up to him to check and possibly correct the contents of his basket.These T & CsIt is up to him to read them carefully before validating the entire Order.This validation of the Order after checking the basket and reading the T & Cs (2nd click) constitutes the conclusion of the Contract and the Customer acknowledges that the 2nd click entails a payment obligation on his part.The Customer is then redirected to the payment pageHe can choose between the different payment methods offered and proceeds to the payment of his Order.After having validated his Order and made his payment, the Customer receives, on the email address he provided to create his account, a confirmation message from the Company.This message contains, in pdf format:The summary of his order (selected product, price, terms and delivery costs); The identification specifies the LTD Bear & Bunny and its activity; The Order number; The terms, conditions and withdrawal form; These GTC in pdf formatIn the event that the Order confirmation is not received, the Customer is recommended to contact the Company via the contact form on the site.The Customer then receives a purchase invoice transmitted in electronic form, which the Customer expressly accepts.The Customer is strongly advised to keep this confirmation message and the purchase invoice which is also sent to him in electronic format since these documents can be produced as proof of the Contract.2.2 Case of refusal of validation of the Order by the Company The Company reserves the right to refuse your Order for any legitimate reason, including for example:Order not in accordance with the GTC; Quantities ordered that do not correspond to normal use by a consumer Customer; Non-payment of a previous Order or ongoing dispute concerning a previous Order; Suspicion of fraud on the Order (supported by a bundle of consistent evidence).

Article 3 - PRODUCT SPECIFICATIONS AND AVAILABILITY 3.1 Product Specifications The essential characteristics of the goods and their respective prices are made available to the Customer on the Company's websites, as well as, where applicable, information on the use of the productAlthough the Company takes reasonable care that the Specifications are accurate, such Specifications, subject to certain exceptions, such as pricing information, are provided by the Company's suppliers.Consequently, the Company declines all responsibility for any errors that may be contained in the Specifications.The Specifications are presented in detail and in FrenchThe Parties agree that the illustrations, videos or photos of the Products offered for sale have no contractual value.The period of validity of the offer of the Products as well as their prices is specified on the Company's websites.3.2 Availability of Products Product offers are valid within the limit of stocks available from our suppliers.This Product availability is normally indicated on the specific Product page.However, insofar as the Company does not reserve stock (except in specific cases of Products indicated as pre-order on the Product sheet), placing a Product in the basket does not absolutely guarantee the availability of the product. Product and its priceIn the event that a Product becomes unavailable after validation of the Customer's Order, the Company will immediately inform it by email.The Order will be automatically canceled and the Company will reimburse the price of the Product initially ordered, as well as any amount paid for the Order.However, if the Order contains other Products than the one that has become unavailable, these will be delivered to the Customer and the delivery costs will not be reimbursed.

Article 4 - PRICE OF THE PRODUCTS 4.1 Reference prices indicated on the sites The reference price of the Products offered on the site is the price recommended by the brand, the manufacturer or its official representative.Otherwise, it is a price determined according to the prices at which the Product is commonly sold in a panel of retailers distributing it.This price is updated as soon as the brand, the manufacturer or its official representative communicates a new recommended price for the Product or as soon as the price charged within the panel of signs is modified.4.2 Modification of the prices indicated on the sites The prices of the Products are indicated on the product description pages.They are indicated excluding tax, customs duties and shipping costs.The Company reserves the right to modify the prices of the Products at any time, in compliance with the applicable legislation.The Products ordered will be invoiced on the basis of the price in effect on the site at the time of validation of the Order.4.3 Product prices Insofar as many Products are imported from abroad (outside the European Union) at the request of Customers, the prices of Products sold through websites are indicated in Euros excluding taxes (excluding VAT and excluding duties. customs) unless otherwise specifiedThey are precisely determined on the product description pages.They are also indicated in Euros excluding tax (excluding VAT and customs duties), unless otherwise indicated, on the Product Order page, and excluding specific shipping costs.Product prices do not include import VAT, import taxes or customs duties, which must be paid in addition and will be fully borne by the Customer, who is liable for these taxes as the recipient. of the productThe prices of the Product (s) do not include the costs of packaging, conditioning, shipping, transport, insurance and delivery of the Product (s) to the delivery address.4.4 Payment of taxes The Customer is solely responsible for the process of declaration and payment of import VAT during customs clearance of the Product.He may be asked to pay import VATInsofar as this tax is not the responsibility of the Company, it cannot be required to reimburse this tax.For all products shipped outside the European Union and/or DOM-TOM, the price is calculated excluding taxes automatically on the invoice.Customs duties or other local taxes or import duties or state taxes may be payable in certain cases.The Company has no control over these rights and amountsThey will be the responsibility of the Customer and are their responsibility (declarations, payment to the competent authorities, etc.)The Company therefore invites the Customer to obtain information on these aspects from the corresponding local authorities.

Article 5 - PAYMENT OF THE PRICE OF THE PRODUCTS 5.1 Time of payment Payment of the full price of the Order must be made immediately after validation of the Order.The Company may, exceptionally, grant payment in several installments, in particular having regard to the amount to be paid and to its knowledge of the Client concerned.However, the Company has no obligation to grant such payment terms.In the event of a particular situation, the Customer may make a request by contacting the Company's Customer Service at the following address Contact@bear-and-bunny.com5.2 Payment methods To pay for his Order, the Customer can choose between different payment methods:Payment by bank card:Only bank cards attached to a banking establishment located in France or international bank cards (Visa, MasterCard, American Express) are accepted. and Maestro)The Customer guarantees the Company that he has the necessary authorizations to pay with the bank card usedHe expressly acknowledges that the commitment to pay given by card is irrevocable and that the communication of his bank card number constitutes authorization to debit his account up to the total amount corresponding to the Products ordered.The amount will be debited at the time of validation of the Order.Payments by bank card are made via a secure payment platform and the information on the bank cards communicated benefits from the SSL encryption process.Payment via Paypal Payment by Paypal is accepted up to a limit of € 1,000It is pointed out that in the event of recourse to this method of payment, the General Conditions of Use of Paypal, which are available on their site, are added to these GTC.Payment by vouchers and/or promotional codes Vouchers and/or promotional codes issued by the Company can be used to pay for all or part of the OrderThese vouchers and/or promotional codes are only valid onceIn the event of an attempt to fraudulently use vouchers and/or promotional codes, the Company may proceed to the outright cancellation of the Order.In general, in the event of a refusal of payment authorization by officially accredited bodies or in the event of non-payment of the Order, the Company reserves the right to suspend and/or cancel said Order.The Company reserves the right to suspend any of the payment methods at any time, in particular in the event that a payment service provider no longer offers the service used or in the event of a dispute with a Customer concerning a Previous orderThe Company reserves the right to set up an Order verification procedure intended to ensure that no one is using the bank details of another person without their knowledge.As part of this verification, the Customer may be asked to send by email or by post to the Company a copy of an identity document, proof of address as well as a copy of the bank card used for payment.Precise information on the exact content of the information requested (to preserve the confidentiality of his data) will be communicated to the Customer in the event of verification.The order will only be validated after receipt and verification of the documents sent.

Article 6 - DELIVERY - CUSTOMS CLEARANCE - RECEIPT 6.1 Delivery Before validation of the Order, the Company communicates to the Customer information concerning the various delivery methods as well as their respective prices.Following the choice of delivery method by the Customer, the Company communicates an estimate of the delivery timeThe Company will do everything in its power to ensure that the Product (s) are delivered on or before the date scheduled for delivery.In case of difficulty, the Company undertakes to communicate quickly with the Client to inform him and to seek with him an adequate solution.Air transport, shipping and/or delivery of the Product (s) will be fully covered by the Customer ("Delivery costs")These delivery costs are included in the final price invoiced to the Customer at the time of the Order.On the other hand, any customs charges are not included in the price invoiced to the Customer by the Company.Depending on the terms chosen by the Customer, delivery will be made, either to the address mentioned by the Customer, or, if applicable, to a relay point chosen by the Customer from the list of available points.It is therefore the Customer's responsibility to verify the information provided for the delivery because he remains solely responsible in the event of a delivery failure due to incomplete or erroneous information.6.2 Customs clearance When purchasing, the Customer buys the product duty free and becomes the importer of the product purchased in his capacity as recipient of the Product.He is therefore in particular responsible for the import and customs clearance processes of the product at the local customs offices.Depending on the price of his order, he may be asked to pay customs duties (for Products with a customs value greater than € 150)The Customer is solely responsible for the customs duty declaration process during customs clearance of the Product.These customs duties, which are not invoiced to the Client by the Company, do not fall within the purview of the Company.The latter can therefore not be held liable for the reimbursement of these rights.6.3Reception Upon receipt of the Product, the Customer undertakes to check that the Product is complete and that it is not damaged.If an anomaly is noted, the Customer must contact the Company's Customer Service within three days (excluding public holidays) following the date of receipt of the Product.Any complaint filed after the deadline cannot be processed.

Article 7 - WITHDRAWAL 7.1 Principle and deadline The Customer has the right to withdraw, without giving any reason, within fourteen (14) calendar days from the date of receipt of his Order.In the event of an Order for several Products, the period shall run from receipt of the last Product.In the event of exercise of the right of withdrawal within the aforementioned period, the price of the Product (s) purchased and the shipping costs will be reimbursed, the return costs remaining the responsibility of the Customer.7.2 Exclusions In accordance with the provisions of articles L221-18 to L221-28 of the Consumer Code, this right of withdrawal cannot be exercised for the following contracts:For the supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period; Supply of goods made to the consumer's specifications or clearly personalized; Supply of goods liable to deteriorate or expire rapidly; Supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection; Supply of goods which, after having been delivered and by their nature, are inseparably mixed with other articles; Supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed upon at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional; Maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to the emergency; Supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery; Supply of a newspaper, periodical or magazine, except for subscription contracts to these publications; Concluded at a public auction; 7.3 Procedures for exercising the right of withdrawal To exercise his right of withdrawal, the Customer must inform the Company of his intention to withdraw either by completing the standard form, a model of which is given below, or by sending a declaration without ambiguity and expressing its intention to withdraw within the period of 14 days mentioned aboveModel withdrawal form:For the attention of the Bear & Bunny Company, (name of the site concerned), Customer Service,I, the undersigned ______ hereby notify you of my withdrawal from the contract for the sale of the Product below:Product Name:Date of order and receipt:Order number:Tracking number of the withdrawal request:Name of Client:Client's Address:Client's Signature:(only if this form is notified on paper Date:This form must be sent to the Company at one of the following addresses:For paper delivery, to LTD Bear & Bunny, Customer Service, 71-75 SHELTON STREET, COVENT GARDEN
LONDON
WC2H 9JQ For an electronic sending, to the address:Contact@bear-and-bunny.com The Customer has a period of 14 days from the sending of the notification of his withdrawal to return the Product to the Company in its original packaging, the return costs being the sole responsibility of the CustomerThe Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) to allow the Company to put it back on sale.In the event of receipt of open, used, incomplete, damaged or soiled Products, the Company will not issue any refund and may even, if it deems it necessary and adequate, engage the Customer's liability for depreciation of the Product.In the event of return of the Product under the conditions provided for by law and these GTCS, the Company will reimburse all sums paid by the Customer, delivery costs included, within 14 days of the notification of withdrawal, unless the Product is not returned afterIn this case, the Company will only reimburse after receipt and verification of the condition of the returned Product.This refund will be made using the same means of payment as that used by the Customer to pay for the Order, unless the Customer expressly agrees for another means of payment.In the event of payment by gift voucher/promotional code, the Customer will be reimbursed either by sending new gift vouchers/promotional codes for an amount identical to that paid in this form.

Article 8 - GUARANTEES 8.1 Legal guarantees The Company remains liable for any lack of conformity of the goods in accordance with the provisions of Articles L.217-4 et seq. Of the Consumer Code as well as hidden defects in the item sold in accordance with Articles 1641 et seq. Of the Civil CodeWhen acting within the framework of the legal guarantee of conformity (as provided for by Articles L.217-4 et seq. Of the Consumer Code), the Consumer Customer:Benefits from a period of 2 years from the date of issue to act May choose between repair or replacement of the Product, subject to the cost conditions provided for in Article L.217-9 of the Consumer Code Is exempt from providing proof of the existence of the lack of conformity for the 24 months following the delivery of the good if the Product is new, and during the 6 months following the delivery if the Product is sold second-handThe Customer can also decide to act within the framework of the legal guarantee against hidden defects within the meaning of article 1641 of the Civil Code, the Customer can choose between the resolution of the sale or a reduction of the price, in accordance with the article 1644 of the Civil CodeThese legal guarantees apply independently of any contractual guarantee.

Reproduction of the applicable texts L.217-4 Consumer Code"The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of deliveryIt is also responsible for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or carried out under its responsibility."L.217-5 Consumer Code"The good complies with the contract:1 ° If it is suitable for the use usually expected of a similar good and, where applicable:- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model; - if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or in labeling; 2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted"L.217-9 Consumer Code"In case of lack of conformity, the buyer chooses between repair and replacement of the goodHowever, the seller may not proceed according to the buyer's choice if this choice entails a manifestly disproportionate cost compared to the other modality, taking into account the value of the good or the importance of the defect.He is then required to proceed, unless this is impossible, according to the method not chosen by the buyer."L.217-12 Consumer Code"The action resulting from the lack of conformity lapses two years after delivery of the goods"1641 of the Civil Code"The seller is bound by the guarantee for the hidden defects of the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have it acquired, or would have given only a lower price, if he had known them"1648 of the Civil Code"The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect[…]"

8.2 Manufacturer's Guarantee Certain Products for sale on the Site benefit from a contractual guarantee granted by the supplier or manufacturer of the Product, to which the Company is not a direct party.The existence of this type of guarantee is mentioned, where applicable, on the specific page of the Product.If the Customer wishes to invoke this guarantee, he should notify the Company by contacting Customer Service and consult the terms of application of the guarantee himself, which are generally included in the box. concerning the ProductIt is recalled that the benefit of the Manufacturer's Guarantee does not preclude the application of the legal provisions concerning the legal guarantee of conformity and the legal guarantee against hidden defects.

Article 9 - PROTECTION OF PERSONAL DATA Within the framework of the commercial relationship, the Company, data controller, collects a certain number of mandatory personal data (including in particular, last name, first name, delivery address, etc.which are indicated by an asterisk) which are absolutely necessary for the processing of the Order, the management of the commercial relationship, the production of statistics and the respect of the legal and regulatory obligations of the CompanyThey are kept for 5 years from the end of the Contract.The fact that the Customer does not communicate this information would make it impossible to process his Order.These data are intended for internal use by the Company but may be transmitted to companies which contribute to the performance of the service, including in particular those which ensure the deliveries of the Products or ensure the processing of payments.Regarding this personal data, the Customer has several rights:Right of access to personal data concerning him; Right of rectification and deletion if the personal data is inaccurate, incomplete, equivocal, out of date or if the collection, use, communication and retention of certain data is prohibited; Right to limit data processing, provided that this request is duly justified and does not prevent the Company from complying with its regulatory and legal obligations; Right to oppose data processing (especially in the case of processing for commercial prospecting) Right to formulate post-mortem directives concerning the storage, erasure and communication of your personal data Right to withdraw consent to the realization of certain treatments (the treatments carried out before the withdrawal of consent remain lawful) Right to lodge a complaint with the CNILTo exercise their rights, the Client may send a request to the Company, by means of:a letter addressed to the Bear & Bunny Company, The request must mention the Client's email address, their names, first names, postal address and must be accompanied by a copy of their identity document on both sidesA response will be sent to him within one month of receipt of the request.

Article 10 - INTELLECTUAL PROPERTY RIGHTS Unless specifically stated otherwise on the page of a Product, the sales of Products on the site do not entail any transfer of intellectual property on the Products sold.Trademarks, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the Company or their initial owner.No transfer of intellectual property rights is made through these GTC.

Article 11 - FORCE MAJEURE The Company cannot be held responsible for any failure to fulfill its obligations hereunder in the event of the occurrence of a fortuitous event or force majeure which would prevent its execution.The Company will notify the client of the occurrence of such an event as soon as possible.

Article 12 - EXCLUSION OF RESPONSIBILITY Notwithstanding any provision to the contrary set forth herein, the Company cannot under any circumstances be held liable in the event of loss or damage due to improper use of the Product (s) by the Customer, including in particular modification or alteration of the Product (s) not authorized by the Company.

Article 13 - SUSPENSION - TERMINATION OF ACCOUNT The Company reserves the right to suspend or terminate the account of a Client who contravenes the provisions of the GTC, or in general the applicable legal provisions, without prejudice to any damages that could be solicit the CompanyAnyone whose account has been suspended or closed may not subsequently order or create a new account on the Site, without the prior authorization of the Company.

Article 14 - ARCHIVING - PROOF Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.During each Order, the Order summary is sent by email to the Customer and archived on the Company's website.The archiving of communications between the Company and the Client is carried out on computerized registers which are kept for 5 years under reasonable security conditions.These registers, on which the exchanges are recorded on a reliable and durable medium, are considered as proof of communications, orders, payments and transactions between the Customer and the Company.They can be produced as proof of the ContractThe archiving of communications, the order, the details of the order, as well as the invoices is carried out on a reliable and durable medium in order to constitute a faithful and durable copy in accordance with the provisions of article 1360 of the civil code.This information can be produced as proof of the contract.The Customer will have access to the archived elements on simple request to the address Contact@bear-and-bunny.com.

Article 15 - NULLITY AND MODIFICATION OF THE GTCS If any of the stipulations of these GTCS are null, they will be deemed unwritten, but will not result in the nullity of all the contractual provisions.Any tolerance on the part of the Company, in the application of all or part of the commitments made within the framework of these T & Cs, whatever the frequency and duration, may not constitute a modification of the T & Cs, nor generate a any right for the Customer.

Article 16 - APPLICABLE LAW AND SETTLEMENT OF DISPUTES These GTCS are subject to French lawIn the event of any difficulty, Customer Service is at your disposal to find an amicable solution.In the absence of a solution found directly with Customer Service, the European Commission has set up a dispute resolution platform intended to collect any complaints from consumers following an online purchase.The platform then transmits these complaints to a competent national mediator.You can access this platform by following the following link:http://ec.europa.eu/consumers/odr/.